RE: Dell XPS13: MCE (Hardware Error) reported

From: <Mario.Limonciello@dell.com>
To: <bp@alien8.de>, <pmenzel@molgen.mpg.de>
Cc: <ashok.raj@intel.com>, <linux-kernel@vger.kernel.org>,
	<linux@leemhuis.info>, <len.brown@intel.com>,
	<tony.luck@intel.com>
Subject: RE: Dell XPS13: MCE (Hardware Error) reported
Date: Fri, 27 Jan 2017 17:16:56 +0000	[thread overview]
Message-ID: <b85ce65020bd479697149a6a2405756e@ausx13mpc120.AMER.DELL.COM> (raw)
In-Reply-To: <20170127171047.sbmxyleshp66s4zj@pd.tnic>

> -----Original Message-----
> From: Borislav Petkov [mailto:bp@alien8.de]
> Sent: Friday, January 27, 2017 11:11 AM
> To: Paul Menzel <pmenzel@molgen.mpg.de>
> Cc: Ashok Raj <ashok.raj@intel.com>; Linux Kernel Mailing List <linux-
> kernel@vger.kernel.org>; Thorsten Leemhuis <linux@leemhuis.info>; Len
> Brown <len.brown@intel.com>; Tony Luck <tony.luck@intel.com>;
> Limonciello, Mario <Mario_Limonciello@Dell.com>
> Subject: Re: Dell XPS13: MCE (Hardware Error) reported
> 
> On Fri, Jan 27, 2017 at 02:35:16PM +0100, Paul Menzel wrote:
> > Thank you very much for your help. After wasting my time with the Dell
> > support over Twitter [1], where they basically also make you jump
> > through hoops,
> 
> Fun read that twitter page. Especially the bit about not supporting Linux but
> but you did ship this laptop with ubuntu. LOOL.
> 
> FWIW, this is not the first time I've heard vendors trying to get away from
> dealing with bugs by playing the "we-dont-support-Linux" card.
> 
> Good to know when I go looking for a new laptop in the future.
> 
> --
> Regards/Gruss,
>     Boris.
> 
> Good mailing practices for 400: avoid top-posting and trim the reply.

Sorry you had that experience.  I'll pass that on to get that messaging
corrected.  The team that does Linux support doesn't use twitter, they
do phone and email support only.

I'm glad you got things sorted moving to the next FW version. 