[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

[bugzilla-daemon]

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

            Bug ID: 108098
           Summary: Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes
                    on 4.15.0-34
           Product: DRI
           Version: unspecified
          Hardware: x86-64 (AMD64)
                OS: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: DRM/AMDgpu
          Assignee: dri-devel@lists.freedesktop.org
          Reporter: antonio.chirizzi@gmail.com

Created attachment 141794
  --> https://bugs.freedesktop.org/attachment.cgi?id=141794&action=edit
dmesg gzipped

Just bought and installed a new Acer Swift 3 (From kern.log: Acer Swift
SF315-41/Becks_RR, BIOS V2.03 06/15/2018)

# uname -a
Linux antonioRyzen 4.15.0-34-generic #37~16.04.1-Ubuntu SMP Tue Aug 28 10:44:06
UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

# inxi -G
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Device 15dd
           Display Server: X.org 1.18.4 drivers: ati (unloaded:
fbdev,vesa,radeon,amdgpu)
           tty size: 156x48 Advanced Data: N/A for root



Running linux mint 18.3 with KDE, fully updated.
After a few hours using it I get the screen freeze. Still able to connect via
ssh, but impossible to fully shutdown (systemd reports timeouts after 2 minutes
waiting on some processes)



This is what is logged at the moment of the freeze:



Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337272] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337279] amdgpu 0000:02:00.0:   at
page 0x0000000104a4c000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337283] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00701031
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337290] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337292] amdgpu 0000:02:00.0:   at
page 0x0000000104a4e000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337295] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337301] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337304] amdgpu 0000:02:00.0:   at
page 0x0000000104a51000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337306] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337312] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337314] amdgpu 0000:02:00.0:   at
page 0x0000000104a53000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337316] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337323] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337325] amdgpu 0000:02:00.0:   at
page 0x0000000104a56000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337327] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337333] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337336] amdgpu 0000:02:00.0:   at
page 0x0000000104a58000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337338] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337344] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337346] amdgpu 0000:02:00.0:   at
page 0x0000000104a4f000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337348] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337354] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337357] amdgpu 0000:02:00.0:   at
page 0x0000000104a50000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337358] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337365] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337367] amdgpu 0000:02:00.0:   at
page 0x0000000104a54000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337369] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337375] amdgpu 0000:02:00.0:
[gfxhub] VMC page fault (src_id:0 ring:24 vm_id:7 pas_id:0)
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337377] amdgpu 0000:02:00.0:   at
page 0x0000000104a55000 from 27
Sep 29 15:21:13 antonioRyzen kernel: [ 7156.337379] amdgpu 0000:02:00.0:
VM_L2_PROTECTION_FAULT_STATUS:0x00000000



This is what I can see at boot time in the kern.log:


[    3.392314] usb 3-2.2: new high-speed USB device number 4 using xhci_hcd
[    3.436384] [drm:generic_reg_wait [amdgpu]] *ERROR* REG_WAIT timeout 1us *
100 tries - tgn10_lock line:566
[    3.436449] WARNING: CPU: 1 PID: 291 at
/build/linux-hwe-On9fm7/linux-hwe-4.15.0/drivers/gpu/drm/amd/amdgpu/../display/dc/dc_helper.c:190
generic_reg_wai
t+0xf5/0x110 [amdgpu]
[    3.436450] Modules linked in: dm_mirror dm_region_hash dm_log
hid_logitech_hidpp hid_logitech_dj usbhid amdkfd amd_iommu_v2 amdgpu chash
i2c_algo_bit tt
m drm_kms_helper syscopyarea sysfillrect sysimgblt ahci fb_sys_fops libahci drm
video wmi i2c_hid hid
[    3.436468] CPU: 1 PID: 291 Comm: plymouthd Not tainted 4.15.0-34-generic
#37~16.04.1-Ubuntu
[    3.436469] Hardware name: Acer Swift SF315-41/Becks_RR, BIOS V2.03
06/15/2018
[    3.436507] RIP: 0010:generic_reg_wait+0xf5/0x110 [amdgpu]
[    3.436508] RSP: 0018:ffffb749c1913900 EFLAGS: 00010297
[    3.436509] RAX: 0000000000000001 RBX: 0000000000000065 RCX:
ffffffffb02626e8
[    3.436510] RDX: 0000000000000000 RSI: 0000000000000082 RDI:
0000000000000246
[    3.436511] RBP: ffffb749c1913940 R08: 000000000006a8a0 R09:
0000000000000383
[    3.436512] R10: 0000000000000002 R11: ffffffffb075380d R12:
0000000000000001
[    3.436513] R13: 0000000000000064 R14: ffff93089a3e6680 R15:
0000000000000100
[    3.436514] FS:  00007fa393f96740(0000) GS:ffff9308a7640000(0000)
knlGS:0000000000000000
[    3.436515] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[    3.436516] CR2: 0000557d22ffc680 CR3: 000000021aa98000 CR4:
00000000003406e0
[    3.436517] Call Trace:
[    3.436561]  tgn10_lock+0xa2/0xb0 [amdgpu]
[    3.436601]  program_all_pipe_in_tree+0x80d/0x8c0 [amdgpu]
[    3.436641]  ? amdgpu_cgs_write_register+0x14/0x20 [amdgpu]
[    3.436679]  ? amdgpu_cgs_read_register+0x14/0x20 [amdgpu]
[    3.436718]  dcn10_apply_ctx_for_surface+0x413/0x510 [amdgpu]
[    3.436755]  dc_commit_state+0x265/0x550 [amdgpu]
[    3.436797]  amdgpu_dm_atomic_commit_tail+0x2c4/0xae0 [amdgpu]
[    3.436828]  ? amdgpu_bo_pin_restricted+0x9f/0x290 [amdgpu]
[    3.436868]  ? dm_plane_helper_prepare_fb+0x1d3/0x260 [amdgpu]
[    3.436879]  commit_tail+0x42/0x70 [drm_kms_helper]
[    3.436885]  drm_atomic_helper_commit+0x116/0x120 [drm_kms_helper]
[    3.436900]  ? drm_atomic_check_only+0x456/0x570 [drm]
[    3.436939]  amdgpu_dm_atomic_commit+0x91/0xa0 [amdgpu]
[    3.436951]  drm_atomic_commit+0x51/0x60 [drm]
[    3.436956]  restore_fbdev_mode_atomic+0x17b/0x1e0 [drm_kms_helper]
[    3.436962]  restore_fbdev_mode+0x32/0x130 [drm_kms_helper]
[    3.436967]  drm_fb_helper_restore_fbdev_mode_unlocked.part.31+0x28/0x70
[drm_kms_helper]
[    3.436972]  drm_fb_helper_restore_fbdev_mode_unlocked+0x25/0x30
[drm_kms_helper]
[    3.437003]  amdgpu_fbdev_restore_mode+0x1f/0x50 [amdgpu]
[    3.437032]  amdgpu_driver_lastclose_kms+0x12/0x20 [amdgpu]
[    3.437041]  drm_lastclose+0x3c/0xf0 [drm]
[    3.437050]  drm_release+0x2cf/0x390 [drm]
[    3.437056]  __fput+0xea/0x220
[    3.437058]  ____fput+0xe/0x10
[    3.437062]  task_work_run+0x8a/0xb0
[    3.437066]  exit_to_usermode_loop+0xc4/0xd0
[    3.437068]  do_syscall_64+0xf4/0x130
[    3.437073]  entry_SYSCALL_64_after_hwframe+0x3d/0xa2
[    3.437074] RIP: 0033:0x7fa3936978f0
[    3.437075] RSP: 002b:00007ffd115bb108 EFLAGS: 00000246 ORIG_RAX:
0000000000000003
[    3.437076] RAX: 0000000000000000 RBX: 00000000020c3dc0 RCX:
00007fa3936978f0
[    3.437077] RDX: 00000000020b1290 RSI: 00007fa393964b28 RDI:
0000000000000009
[    3.437078] RBP: 0000000000000009 R08: 00000000020c3dc0 R09:
0000000000000000
[    3.437079] R10: 00007fa393964b78 R11: 0000000000000246 R12:
000000000000e200
[    3.437079] R13: 00007fa39397d650 R14: 0000000000000000 R15:
00000000020c66f0
[    3.437081] Code: 18 31 f6 45 89 e8 44 89 e1 48 c7 c7 7a c1 71 c0 89 45 d4
52 48 c7 c2 f8 46 71 c0 e8 26 85 dd ff 41 83 7e 20 01 58 8b 45 d4 74 02 <0f> 0b
48 8d 65 d8 5b 41 5c 41 5d 41 5e 41 5f 5d c3 0f 0b e9 2f 
[    3.437106] ---[ end trace fce3b3b89c93a318 ]---
[    3.437277] [drm] DC: Cursor address is 0!
[    3.437447] [drm] DC: Cursor address is 0!
[    3.437488] [drm] {1920x1080, 2230x1140@152600Khz}
[    3.449512] [drm] HBRx2 pass VS=1, PE=0

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[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #1 from Michel Dänzer <michel@daenzer.net> ---
Can you try a newer kernel? Support for Ryzen APUs was known to be a bit rough
around the edges until recently.

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[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #2 from Antonio Chirizzi <antonio.chirizzi@gmail.com> ---
Hello Michel,

I have installed the latest stable ubuntu kernel after my laptop froze again
half an hour ago (but still accessible through ssh).

# uname -a
Linux antonioRyzen 4.18.0-041800-generic #201808122131 SMP Sun Aug 12 21:33:20
UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

With this one at least no call trace are being shown in the log.

I'll let you know if it freezes again.

Thanks!

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[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #3 from Antonio Chirizzi <antonio.chirizzi@gmail.com> ---
Hello,

after a few days without problems, I got a complete freeze today.
The laptop was really stuck, not ssh access was possible.

In the mean time I managed to install the latest LinuxMint 19 Cinnamon, and
also reinstalled the latest kernel 4.18.0-041800-generic from Ubuntu.

I have no info in any log file or any core available. The computer just froze.

What can I do to collect useful data the next time it freezes?

Thanks

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[Bug 108098] Acer Swift 3 Ryzen 7 2700U, amdgpu, graphics freezes on 4.15.0-34

[bugzilla-daemon]

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

Antonio Chirizzi <antonio.chirizzi@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #141794|0                           |1
        is obsolete|                            |
                 CC|                            |antonio.chirizzi@gmail.com

--- Comment #4 from Antonio Chirizzi <antonio.chirizzi@gmail.com> ---
Created attachment 142243
  --> https://bugs.freedesktop.org/attachment.cgi?id=142243&action=edit
kern.log gzipped with fault from 4.19.0-041900-generic

This keeps happening with latest Ubuntu kernel 4.19.0-041900-generic as well.

AMD Ryzen 7 2700U frozen.

It's becoming really difficult to work on Linux with the Ryzen 7!

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

[bugzilla-daemon]

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

Antonio Chirizzi <antonio.chirizzi@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Acer Swift 3 Ryzen 7 2700U, |Ryzen 7 2700U, amdgpu,
                   |amdgpu, graphics freezes on |graphics freezes on
                   |4.15.0-34                   |4.19.0-041900-generic

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #5 from fin4478@hotmail.com ---
Mint uses years old buggy software. for example old Mesa. All your software
must be up to the date: OS, drivers and firmware. So use a rolling release
distribution like Debian testing Xfce or Manjaro Linux. Then update your Mesa
to Oibaf ppa bionic version and test with the 4.19.0 kernel.

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #6 from Antonio Chirizzi <antonio.chirizzi@gmail.com> ---
Hello fin4478, thanks for the suggestion.
I have tried the latest Manjaro Xfce, it's able to boot but it's not able to
start the graphics environment. I have seen that for the Ryzen 7 2700U (my CPU)
there are a few people who are experiencing the same problem iwth Manjaro.
Moreover it starts up with kernel 4.14, which is too old for the Ryzen I think.

Going back to your comment on Linux Mint 19 and the old software, is it
possible in your opinion that the old software is causing a fault in the Kernel
for the amdgpu?

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #7 from Michel Dänzer <michel@daenzer.net> ---
FWIW, I advise against paying too much attention to fin4478. They are not
involved in driver development and known for making rather questionable
suggestions which are definitely not suitable for everyone.

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #8 from Antonio Chirizzi <antonio.chirizzi@gmail.com> ---
Hello again,

I have been testing my laptop with the AMD Ryzen 7 2700U with latest the Ubuntu
kernel 4.19.0-041900-generic for the last 2 weeks.

It does not freeze and everything works well if I use the WIFI at 2 GHz.

It DOES FREEZE if I use the WIFI at 5 GHz.

What I don't understand is that no amdgpu kernel fault lines appear in the
kern.log if I use the 2 GHz wifi.

How is that connected?

Thanks,

-Antonio

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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https://bugs.freedesktop.org/show_bug.cgi?id=108098

--- Comment #9 from Daniel Stone <daniel@fooishbar.org> ---
(In reply to Michel Dänzer from comment #7)
> FWIW, I advise against paying too much attention to fin4478. They are not
> involved in driver development and known for making rather questionable
> suggestions which are definitely not suitable for everyone.

@finn4478: Please stop posting in these bugs asserting which
distributions/environments/etc do and don't work. Most of what you say is not
factual, and though I'm sure you have good intentions, you are misleading users
and frustrating both users and developers. If you do not stop with these
interjections, we may have to remove your ability to comment.

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[Bug 108098] Ryzen 7 2700U, amdgpu, graphics freezes on 4.19.0-041900-generic

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Martin Peres <martin.peres@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |MOVED

--- Comment #10 from Martin Peres <martin.peres@free.fr> ---
-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been
closed from further activity.

You can subscribe and participate further through the new bug through this link
to our GitLab instance: https://gitlab.freedesktop.org/drm/amd/issues/542.

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