From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (majordomo@vger.kernel.org) by vger.kernel.org via listexpand id S1031075AbXD2TOg (ORCPT ); Sun, 29 Apr 2007 15:14:36 -0400 Received: (majordomo@vger.kernel.org) by vger.kernel.org id S1031076AbXD2TOg (ORCPT ); Sun, 29 Apr 2007 15:14:36 -0400 Received: from one.firstfloor.org ([213.235.205.2]:54053 "EHLO one.firstfloor.org" rhost-flags-OK-OK-OK-OK) by vger.kernel.org with ESMTP id S1031075AbXD2TOf (ORCPT ); Sun, 29 Apr 2007 15:14:35 -0400 Date: Sun, 29 Apr 2007 21:14:32 +0200 From: Andi Kleen To: "Rafael J. Wysocki" Cc: Andi Kleen , Linus Torvalds , Adrian Bunk , Diego Calleja , Chuck Ebbert , Linux Kernel Mailing List Subject: Re: Linux 2.6.21 Message-ID: <20070429191432.GA31445@one.firstfloor.org> References: <20070426040806.GJ3468@stusta.de> <200704291849.23197.rjw@sisk.pl> <20070429173725.GB30248@one.firstfloor.org> <200704292050.56575.rjw@sisk.pl> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <200704292050.56575.rjw@sisk.pl> User-Agent: Mutt/1.4.2.1i Sender: linux-kernel-owner@vger.kernel.org X-Mailing-List: linux-kernel@vger.kernel.org On Sun, Apr 29, 2007 at 08:50:55PM +0200, Rafael J. Wysocki wrote: > On Sunday, 29 April 2007 19:37, Andi Kleen wrote: > > > My personal experience with bugzilla is that it's very unfriendly to > > > reporters. IMHO it's suitable for tracking unresolved problems along with > > > debug patches, system information etc., but not for _reporting_ new ones. > > > > What did you find unfriendly? > > - You are required to select a category and 'component' for your report, which > often is difficult (especially if you're not a kernel expert) Usually there is other and then someone else figures it out. > - You need to have a bugzilla account (or to create one, if you don't) > - If you want to add an address to the CC list, it must be known to bugzilla > and there's no (obvious) way to check which addresses are known (bugzilla > rejects the report if there's a 'wrong' email address in the list) [IMO this is > really really broken.] The Novell bugzilla actually has that fixed. You have a search email button to look up addresses. Perhaps that feature will be ported someday into the kernel.org one (I would like to have it too) > - You are asked to provide many details that need not be relevant and casual > reporters don't know that they can skip this part > - Attaching files is tedious and referring to attachments unintuitive Anyways that are mostly all detail (except the registration requirement) that could be probably all easily fixed. > And I think they are two _totally_ conceptually different things. You report > a bug to let somebody know that there's a problem and this doesn't necessarily The problem is we need a way to route those reports to the right people. Routing it to a single person or broadcasting it just doesn't scale. And the best way I know of is to use some database that keeps track of the state. That is what bugzilla is essentially. > For this reason there should be a simple means of filing initial bug reports > with someone to look at them and forward them to appropriate people who will > decide if the problem needs to be tracked. If they do, it's time to use > bugzilla. Not earlier. The only sane way to do that would be to save them somewhere and keep a list and then let a group of people process them. Hmm, wait... sounds like bugzilla, doesn't it? > You are right, email is not suitable for tracking bugs. Still, it works quite > well as a means of sending initial reports. I disagree. It works small scale but does not really scale well. -Andi