[Bug 97605] AMDGPU Black Screen when Booting

[Bug 97605] AMDGPU Black Screen when Booting

[bugzilla-daemon]

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

            Bug ID: 97605
           Summary: AMDGPU Black Screen when Booting
           Product: DRI
           Version: unspecified
          Hardware: x86-64 (AMD64)
                OS: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: DRM/AMDgpu
          Assignee: dri-devel@lists.freedesktop.org
          Reporter: jamoflaw@gmail.com

My laptop (HP Pavilion 15-ab141na) is simply booting to a black screen on
16.04, the backlight is on but there is no display. Sound is working so I can
hear the ubuntu logon noise and can SSH from another machine.

During boot the screen on the laptop looks as if it is flashing off and on
before settling and remaining black with the backlight on.


Below is the debug info from the Ubuntu system, I think it lists the Carrizo
chip but I believe there is a Topaz chip in there too not listed below. 


---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
DistUpgraded: Fresh install
DistroCodename: xenial
DistroRelease: Ubuntu 16.04
DistroVariant: ubuntu
DkmsStatus: bcmwl, 6.30.223.248+bdcom, 4.4.0-28-generic, x86_64: installed
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev c4) (prog-if
00 [VGA controller])
   Subsystem: Hewlett-Packard Company Carrizo [103c:80b5]
InstallationDate: Installed on 2016-06-28 (11 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: HP HP Pavilion Notebook
NonfreeKernelModules: wl
Package: xserver-xorg-video-amdgpu 1.1.0-1
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-28-generic.efi.signed
root=UUID=0a039e19-a176-41df-b477-a009498d708b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
Tags: third-party-packages xenial ubuntu
Uname: Linux 4.4.0-28-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/27/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.19
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 80B5
dmi.board.vendor: HP
dmi.board.version: 81.29
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF.19:bd05/27/2016:svnHP:pnHPPavilionNotebook:pvr:rvnHP:rn80B5:rvr81.29:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion Notebook
dmi.sys.vendor: HP
version.compiz: compiz 1:0.9.12.2+16.04.20160526-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.68+git1607081632.8c8d5dd~x~padoka0
version.libgl1-mesa-dri: libgl1-mesa-dri
12.1~git1600708182300.64ac4ae~x~padoka0
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx
12.1~git1600708182300.64ac4ae~x~padoka0
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati
1:7.7.0+git1606291706.3be841d~x~padoka0
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git1607081624.26f8ab5~x~padoka0
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12+git1607031832.12f7734~x~padoka0

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #1 from Michel Dänzer <michel@daenzer.net> ---
Please attach the output of dmesg after the problem occurred.

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #2 from James Payne <jamoflaw@gmail.com> ---
Created attachment 126453
  --> https://bugs.freedesktop.org/attachment.cgi?id=126453&action=edit
Boot log

Output of journalctl --boot=-1

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #3 from James Payne <jamoflaw@gmail.com> ---
Thanks Michel

Output attached as requested. This log was generated after a full boot. As soon
as you leave the GRUB menu the screen starts to look as if its mode switching,
this lasts for about 5-10 seconds before it stops with a black screen with the
backlight on.

Many thanks
James

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

Michel Dänzer <michel@daenzer.net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #126453|text/x-log                  |text/plain
          mime type|                            |

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #4 from Michel Dänzer <michel@daenzer.net> ---
Any chance you can try a newer kernel?

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #5 from Timo Aaltonen <tjaalton@ubuntu.com> ---
a convenient way to try newer kernels on ubuntu is to wget the deb from

http://kernel.ubuntu.com/~kernel-ppa/mainline/

in your case "generic" for amd64

amdgpu.ko on 16.04 is backported from 4.5, so try something newer

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #6 from James Payne <jamoflaw@gmail.com> ---
Hi Michel/Timo

I have previously managed to get the system booting (albeit with the same
screen issues) but for some reason the newer kernels (I've tried 4.7RC6 and
DRM-Next as of today 18th Sept) and both are failing to boot entirely, don't
even get to bring up the wired network which I have managed to open a SSH
session between two laptops to at least interrogate the non functioning laptop
now. Though messing with the kernels seems to have caused some huge corruption
on the filesystem through all the system buttoning I'm having to do :) Another
reinstall required I think.

Is there a specific kernel (maybe not bleeding edge) that I can try? - fyi I
also have a Broadcom wireless which is attempting to compile a kernel module
during each deb install, I noticed on those two kernels the module failed to
compile correctly so might be where the issue is coming from.

For reference, I originally posted this on launchpad which has a few more
details collected from apport:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-amdgpu/+bug/1597079

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #7 from James Payne <jamoflaw@gmail.com> ---
Just noticed I did list the kernels I had previously tried in the Ubuntu bug
report:

v4.7-rc5-yakkety/
v4.4.4-wily/

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #8 from Timo Aaltonen <tjaalton@ubuntu.com> ---
James, you need to test bleeding edge kernels in order to check if the bug
still exists or not.. so grab latest v4.9-rc from the mainline repo to see if
it's better

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

--- Comment #9 from Thomas J. Moore <darktjm@gmail.com> ---
Symptoms and hardware appear to be identical to but 97055.  I'll let either the
bug reporter or someone else with authority mark it as such, though.

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[Bug 97605] AMDGPU Black Screen when Booting

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https://bugs.freedesktop.org/show_bug.cgi?id=97605

Thomas J. Moore <darktjm@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |DUPLICATE
             Status|NEW                         |RESOLVED

--- Comment #10 from Thomas J. Moore <darktjm@gmail.com> ---


*** This bug has been marked as a duplicate of bug 97055 ***

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