Unable to pair Bose QC35

Unable to pair Bose QC35

[Dor Shemer]

Hello,

I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
(dell xps 9550). I tried everything I could find on this mailing list
(http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
but nothing seems to help.

I'm trying to pair using either dual mode or bredr, as suggested in
the askubunu answer.

Using ControllerMode = dual I get:

    [bluetooth]# devices
    Device 04:52:C7:62:27:75 LE-Pigment Pete
    [bluetooth]# pair 04:52:C7:62:27:75
    Attempting to pair with 04:52:C7:62:27:75
    [CHG] Device 04:52:C7:62:27:75 Connected: yes
    Failed to pair: org.bluez.Error.AuthenticationFailed
    [CHG] Device 04:52:C7:62:27:75 Connected: no


OnControllerMode = bredr I can't even find the device, but if
remembered from the dual mode scan, I get:

    [bluetooth]# devices
    Device 04:52:C7:62:27:75 LE-Pigment Pete
    [bluetooth]# pair 04:52:C7:62:27:75
    Attempting to pair with 04:52:C7:62:27:75
    Failed to pair: org.bluez.Error.AuthenticationRejected


I'm not sure what causes this or where to keep looking, as none of the
questions I found online have this exact problem. Could you help guide
me?

Re: Unable to pair Bose QC35

[Szymon Janc]

Hi,

On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
> Hello,
>
> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
> (dell xps 9550). I tried everything I could find on this mailing list
> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
> but nothing seems to help.
>
> I'm trying to pair using either dual mode or bredr, as suggested in
> the askubunu answer.
>
> Using ControllerMode = dual I get:
>
>     [bluetooth]# devices
>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>     [bluetooth]# pair 04:52:C7:62:27:75
>     Attempting to pair with 04:52:C7:62:27:75
>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>     Failed to pair: org.bluez.Error.AuthenticationFailed
>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>
>
> OnControllerMode = bredr I can't even find the device, but if
> remembered from the dual mode scan, I get:
>
>     [bluetooth]# devices
>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>     [bluetooth]# pair 04:52:C7:62:27:75
>     Attempting to pair with 04:52:C7:62:27:75
>     Failed to pair: org.bluez.Error.AuthenticationRejected
>
>
> I'm not sure what causes this or where to keep looking, as none of the
> questions I found online have this exact problem. Could you help guide
> me?

Please update, this should be fixed in 5.42.

-- 
pozdrawiam
Szymon K. Janc

Re: Unable to pair Bose QC35

[Szymon Janc]

Hi,

On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
> Hello,
>
> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
> (dell xps 9550). I tried everything I could find on this mailing list
> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
> but nothing seems to help.
>
> I'm trying to pair using either dual mode or bredr, as suggested in
> the askubunu answer.
>
> Using ControllerMode = dual I get:
>
>     [bluetooth]# devices
>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>     [bluetooth]# pair 04:52:C7:62:27:75
>     Attempting to pair with 04:52:C7:62:27:75
>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>     Failed to pair: org.bluez.Error.AuthenticationFailed
>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>
>
> OnControllerMode = bredr I can't even find the device, but if
> remembered from the dual mode scan, I get:
>
>     [bluetooth]# devices
>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>     [bluetooth]# pair 04:52:C7:62:27:75
>     Attempting to pair with 04:52:C7:62:27:75
>     Failed to pair: org.bluez.Error.AuthenticationRejected
>
>
> I'm not sure what causes this or where to keep looking, as none of the
> questions I found online have this exact problem. Could you help guide
> me?

Please update, this should be fixed in 5.42.

-- 
pozdrawiam
Szymon K. Janc

Re: Unable to pair Bose QC35

[Dor Shemer]

Thanks for replying,

On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
> Hi,
>
> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
>> Hello,
>>
>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
>> (dell xps 9550). I tried everything I could find on this mailing list
>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
>> but nothing seems to help.
>>
>> I'm trying to pair using either dual mode or bredr, as suggested in
>> the askubunu answer.
>>
>> Using ControllerMode = dual I get:
>>
>>     [bluetooth]# devices
>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>     [bluetooth]# pair 04:52:C7:62:27:75
>>     Attempting to pair with 04:52:C7:62:27:75
>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>>     Failed to pair: org.bluez.Error.AuthenticationFailed
>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>>
>>
>> OnControllerMode = bredr I can't even find the device, but if
>> remembered from the dual mode scan, I get:
>>
>>     [bluetooth]# devices
>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>     [bluetooth]# pair 04:52:C7:62:27:75
>>     Attempting to pair with 04:52:C7:62:27:75
>>     Failed to pair: org.bluez.Error.AuthenticationRejected
>>
>>
>> I'm not sure what causes this or where to keep looking, as none of the
>> questions I found online have this exact problem. Could you help guide
>> me?
>
> Please update, this should be fixed in 5.42.

I tried that, and upgraded to 5.43 from source, however the issue
remains the same,
Should I upgrade another package? Are there logs or debug mode I should check?

>
> --
> pozdrawiam
> Szymon K. Janc

Re: Unable to pair Bose QC35

[Szymon Janc]

Hi,

On 26 February 2017 at 22:54, Dor Shemer <dorshemer@gmail.com> wrote:
> Thanks for replying,
>
> On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>> Hi,
>>
>> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
>>> Hello,
>>>
>>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
>>> (dell xps 9550). I tried everything I could find on this mailing list
>>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
>>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
>>> but nothing seems to help.
>>>
>>> I'm trying to pair using either dual mode or bredr, as suggested in
>>> the askubunu answer.
>>>
>>> Using ControllerMode = dual I get:
>>>
>>>     [bluetooth]# devices
>>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>>     [bluetooth]# pair 04:52:C7:62:27:75
>>>     Attempting to pair with 04:52:C7:62:27:75
>>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>>>     Failed to pair: org.bluez.Error.AuthenticationFailed
>>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>>>
>>>
>>> OnControllerMode = bredr I can't even find the device, but if
>>> remembered from the dual mode scan, I get:
>>>
>>>     [bluetooth]# devices
>>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>>     [bluetooth]# pair 04:52:C7:62:27:75
>>>     Attempting to pair with 04:52:C7:62:27:75
>>>     Failed to pair: org.bluez.Error.AuthenticationRejected
>>>
>>>
>>> I'm not sure what causes this or where to keep looking, as none of the
>>> questions I found online have this exact problem. Could you help guide
>>> me?
>>
>> Please update, this should be fixed in 5.42.
>
> I tried that, and upgraded to 5.43 from source, however the issue
> remains the same,
> Should I upgrade another package? Are there logs or debug mode I should check?

It seems to work just fine here.

Are you sure your headset is in pairing mode?
You could collect btmon traces from pairing (including device discovery).

-- 
pozdrawiam
Szymon K. Janc

Re: Unable to pair Bose QC35

[Szymon Janc]

Hi,

On 27 February 2017 at 17:36, Dor Shemer <dorshemer@gmail.com> wrote:
>
>
>
> On Feb 27, 2017 1:27 PM, "Szymon Janc" <szymon.janc@codecoup.pl> wrote:
>
> Hi,
>
> On 26 February 2017 at 22:54, Dor Shemer <dorshemer@gmail.com> wrote:
> > Thanks for replying,
> >
> > On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
> >> Hi,
> >>
> >> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
> >>> Hello,
> >>>
> >>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
> >>> (dell xps 9550). I tried everything I could find on this mailing list
> >>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
> >>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
> >>> but nothing seems to help.
> >>>
> >>> I'm trying to pair using either dual mode or bredr, as suggested in
> >>> the askubunu answer.
> >>>
> >>> Using ControllerMode = dual I get:
> >>>
> >>>     [bluetooth]# devices
> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
> >>>     [bluetooth]# pair 04:52:C7:62:27:75
> >>>     Attempting to pair with 04:52:C7:62:27:75
> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
> >>>     Failed to pair: org.bluez.Error.AuthenticationFailed
> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
> >>>
> >>>
> >>> OnControllerMode = bredr I can't even find the device, but if
> >>> remembered from the dual mode scan, I get:
> >>>
> >>>     [bluetooth]# devices
> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
> >>>     [bluetooth]# pair 04:52:C7:62:27:75
> >>>     Attempting to pair with 04:52:C7:62:27:75
> >>>     Failed to pair: org.bluez.Error.AuthenticationRejected
> >>>
> >>>
> >>> I'm not sure what causes this or where to keep looking, as none of the
> >>> questions I found online have this exact problem. Could you help guide
> >>> me?
> >>
> >> Please update, this should be fixed in 5.42.
> >
> > I tried that, and upgraded to 5.43 from source, however the issue
> > remains the same,
> > Should I upgrade another package? Are there logs or debug mode I should check?
>
> It seems to work just fine here.
>
> Are you sure your headset is in pairing mode?
> You could collect btmon traces from pairing (including device discovery).
>
> --
> pozdrawiam
> Szymon K. Janc
>
>
> I'm positive it's in pairing mode. The same procedure works with my Android and Windows devices.
>
> How can I collect pairing traces from btmon? I'm not familiar with it.
> Is there anywhere I can get a more detailed error than AuthenticationFailed / AuthenticationRejected?

You can use 'sudo btmon' for HCI traces and then you'll see all the traffic.

But what you describe seems like you are not using 5.43 but older
version. This looks like you try
to pair over LE and QC35 doesn't support pairing over LE (nor cross
transport pairing).

Please double check if you correctly upgraded BlueZ (since you use
Ubuntu I'd just use debs from
'zesty' release instead of building from sources).

-- 
pozdrawiam
Szymon K. Janc

Re: Unable to pair Bose QC35

[Dor Shemer]

Hi,

On Mon, Feb 27, 2017 at 6:50 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
> Hi,
>
> On 27 February 2017 at 17:36, Dor Shemer <dorshemer@gmail.com> wrote:
>>
>>
>>
>> On Feb 27, 2017 1:27 PM, "Szymon Janc" <szymon.janc@codecoup.pl> wrote:
>>
>> Hi,
>>
>> On 26 February 2017 at 22:54, Dor Shemer <dorshemer@gmail.com> wrote:
>> > Thanks for replying,
>> >
>> > On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>> >> Hi,
>> >>
>> >> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
>> >>> Hello,
>> >>>
>> >>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
>> >>> (dell xps 9550). I tried everything I could find on this mailing list
>> >>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
>> >>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
>> >>> but nothing seems to help.
>> >>>
>> >>> I'm trying to pair using either dual mode or bredr, as suggested in
>> >>> the askubunu answer.
>> >>>
>> >>> Using ControllerMode = dual I get:
>> >>>
>> >>>     [bluetooth]# devices
>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>> >>>     Attempting to pair with 04:52:C7:62:27:75
>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>> >>>     Failed to pair: org.bluez.Error.AuthenticationFailed
>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>> >>>
>> >>>
>> >>> OnControllerMode = bredr I can't even find the device, but if
>> >>> remembered from the dual mode scan, I get:
>> >>>
>> >>>     [bluetooth]# devices
>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>> >>>     Attempting to pair with 04:52:C7:62:27:75
>> >>>     Failed to pair: org.bluez.Error.AuthenticationRejected
>> >>>
>> >>>
>> >>> I'm not sure what causes this or where to keep looking, as none of the
>> >>> questions I found online have this exact problem. Could you help guide
>> >>> me?
>> >>
>> >> Please update, this should be fixed in 5.42.
>> >
>> > I tried that, and upgraded to 5.43 from source, however the issue
>> > remains the same,
>> > Should I upgrade another package? Are there logs or debug mode I should check?
>>
>> It seems to work just fine here.
>>
>> Are you sure your headset is in pairing mode?
>> You could collect btmon traces from pairing (including device discovery).
>>
>> --
>> pozdrawiam
>> Szymon K. Janc
>>
>>
>> I'm positive it's in pairing mode. The same procedure works with my Android and Windows devices.
>>
>> How can I collect pairing traces from btmon? I'm not familiar with it.
>> Is there anywhere I can get a more detailed error than AuthenticationFailed / AuthenticationRejected?
>
> You can use 'sudo btmon' for HCI traces and then you'll see all the traffic.
>
> But what you describe seems like you are not using 5.43 but older
> version. This looks like you try
> to pair over LE and QC35 doesn't support pairing over LE (nor cross
> transport pairing).
>
> Please double check if you correctly upgraded BlueZ (since you use
> Ubuntu I'd just use debs from
> 'zesty' release instead of building from sources).
>
> --
> pozdrawiam
> Szymon K. Janc


I believe I am using 5.43, because this is the output I get from btmon:

$ sudo btmon
Bluetooth monitor ver 5.43
= Note: Linux version 4.8.0-39-generic (x86_64)
= Note: Bluetooth subsystem version 2.21
= New Index: 48:E2:44:F6:67:44 (Primary,USB,hci0)
= Open Index: 48:E2:44:F6:67:44
= Index Info: 48:E2:44:F6:67:44 (Broadcom Corporation)

I don't mind trying again with the zesty debs if you think that would
help, though.
I also set ControllerMode = bredr in /etc/bluetooth/main.conf, which
should have prevented LE pairing. Non of this seems to work.
My headset firmware version is 1.2.10, if it matters at all.

It's really frustrating, having no idea what I'm doing wrong.
Should I just remove any bluetooth related package and try again from scratch?

I'm starting to think this is not a problem with connecting the
headset but rather with pairing ANY bluetooth device, since I can't
even see my android phone on the devices list (while it is
discoverable and managed to pair with a mac)

Re: Unable to pair Bose QC35

[Szymon Janc]

Hi,

On 28 February 2017 at 10:44, Dor Shemer <dorshemer@gmail.com> wrote:
> Hi,
>
> On Mon, Feb 27, 2017 at 6:50 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>> Hi,
>>
>> On 27 February 2017 at 17:36, Dor Shemer <dorshemer@gmail.com> wrote:
>>>
>>>
>>>
>>> On Feb 27, 2017 1:27 PM, "Szymon Janc" <szymon.janc@codecoup.pl> wrote:
>>>
>>> Hi,
>>>
>>> On 26 February 2017 at 22:54, Dor Shemer <dorshemer@gmail.com> wrote:
>>> > Thanks for replying,
>>> >
>>> > On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>>> >> Hi,
>>> >>
>>> >> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
>>> >>> Hello,
>>> >>>
>>> >>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
>>> >>> (dell xps 9550). I tried everything I could find on this mailing list
>>> >>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
>>> >>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
>>> >>> but nothing seems to help.
>>> >>>
>>> >>> I'm trying to pair using either dual mode or bredr, as suggested in
>>> >>> the askubunu answer.
>>> >>>
>>> >>> Using ControllerMode = dual I get:
>>> >>>
>>> >>>     [bluetooth]# devices
>>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>>> >>>     Attempting to pair with 04:52:C7:62:27:75
>>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>>> >>>     Failed to pair: org.bluez.Error.AuthenticationFailed
>>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>>> >>>
>>> >>>
>>> >>> OnControllerMode = bredr I can't even find the device, but if
>>> >>> remembered from the dual mode scan, I get:
>>> >>>
>>> >>>     [bluetooth]# devices
>>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>>> >>>     Attempting to pair with 04:52:C7:62:27:75
>>> >>>     Failed to pair: org.bluez.Error.AuthenticationRejected
>>> >>>
>>> >>>
>>> >>> I'm not sure what causes this or where to keep looking, as none of the
>>> >>> questions I found online have this exact problem. Could you help guide
>>> >>> me?
>>> >>
>>> >> Please update, this should be fixed in 5.42.
>>> >
>>> > I tried that, and upgraded to 5.43 from source, however the issue
>>> > remains the same,
>>> > Should I upgrade another package? Are there logs or debug mode I should check?
>>>
>>> It seems to work just fine here.
>>>
>>> Are you sure your headset is in pairing mode?
>>> You could collect btmon traces from pairing (including device discovery).
>>>
>>> --
>>> pozdrawiam
>>> Szymon K. Janc
>>>
>>>
>>> I'm positive it's in pairing mode. The same procedure works with my Android and Windows devices.
>>>
>>> How can I collect pairing traces from btmon? I'm not familiar with it.
>>> Is there anywhere I can get a more detailed error than AuthenticationFailed / AuthenticationRejected?
>>
>> You can use 'sudo btmon' for HCI traces and then you'll see all the traffic.
>>
>> But what you describe seems like you are not using 5.43 but older
>> version. This looks like you try
>> to pair over LE and QC35 doesn't support pairing over LE (nor cross
>> transport pairing).
>>
>> Please double check if you correctly upgraded BlueZ (since you use
>> Ubuntu I'd just use debs from
>> 'zesty' release instead of building from sources).
>>
>> --
>> pozdrawiam
>> Szymon K. Janc
>
>
> I believe I am using 5.43, because this is the output I get from btmon:
>
> $ sudo btmon
> Bluetooth monitor ver 5.43
> = Note: Linux version 4.8.0-39-generic (x86_64)
> = Note: Bluetooth subsystem version 2.21
> = New Index: 48:E2:44:F6:67:44 (Primary,USB,hci0)
> = Open Index: 48:E2:44:F6:67:44
> = Index Info: 48:E2:44:F6:67:44 (Broadcom Corporation)
>
> I don't mind trying again with the zesty debs if you think that would
> help, though.
> I also set ControllerMode = bredr in /etc/bluetooth/main.conf, which
> should have prevented LE pairing. Non of this seems to work.
> My headset firmware version is 1.2.10, if it matters at all.
>
> It's really frustrating, having no idea what I'm doing wrong.
> Should I just remove any bluetooth related package and try again from scratch?
>
> I'm starting to think this is not a problem with connecting the
> headset but rather with pairing ANY bluetooth device, since I can't
> even see my android phone on the devices list (while it is
> discoverable and managed to pair with a mac)

Since you have Broadcom chip make sure that its firmware is loaded
(some Broadcom
chips require extracting firmware from windows drivers, you should be
able to google that).
Check dmesg for any logs related to BT firmware.


-- 
pozdrawiam
Szymon K. Janc

Re: Unable to pair Bose QC35

[Dor Shemer]

On Tue, Feb 28, 2017 at 12:13 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
> Hi,
>
> On 28 February 2017 at 10:44, Dor Shemer <dorshemer@gmail.com> wrote:
>> Hi,
>>
>> On Mon, Feb 27, 2017 at 6:50 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>>> Hi,
>>>
>>> On 27 February 2017 at 17:36, Dor Shemer <dorshemer@gmail.com> wrote:
>>>>
>>>>
>>>>
>>>> On Feb 27, 2017 1:27 PM, "Szymon Janc" <szymon.janc@codecoup.pl> wrote:
>>>>
>>>> Hi,
>>>>
>>>> On 26 February 2017 at 22:54, Dor Shemer <dorshemer@gmail.com> wrote:
>>>> > Thanks for replying,
>>>> >
>>>> > On Sun, Feb 26, 2017 at 9:57 PM, Szymon Janc <szymon.janc@codecoup.pl> wrote:
>>>> >> Hi,
>>>> >>
>>>> >> On 25 February 2017 at 15:10, Dor Shemer <dorshemer@gmail.com> wrote:
>>>> >>> Hello,
>>>> >>>
>>>> >>> I have a new set of Bose QC35 that won't my pair with ubuntu 16.10
>>>> >>> (dell xps 9550). I tried everything I could find on this mailing list
>>>> >>> (http://marc.info/?l=linux-bluetooth&m=148314289530765&w=2) and
>>>> >>> askubuntu.com (http://askubuntu.com/questions/833322/pair-bose-quietcomfort-35-with-ubuntu-16-04-over-bluetooth)
>>>> >>> but nothing seems to help.
>>>> >>>
>>>> >>> I'm trying to pair using either dual mode or bredr, as suggested in
>>>> >>> the askubunu answer.
>>>> >>>
>>>> >>> Using ControllerMode = dual I get:
>>>> >>>
>>>> >>>     [bluetooth]# devices
>>>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>>>> >>>     Attempting to pair with 04:52:C7:62:27:75
>>>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: yes
>>>> >>>     Failed to pair: org.bluez.Error.AuthenticationFailed
>>>> >>>     [CHG] Device 04:52:C7:62:27:75 Connected: no
>>>> >>>
>>>> >>>
>>>> >>> OnControllerMode = bredr I can't even find the device, but if
>>>> >>> remembered from the dual mode scan, I get:
>>>> >>>
>>>> >>>     [bluetooth]# devices
>>>> >>>     Device 04:52:C7:62:27:75 LE-Pigment Pete
>>>> >>>     [bluetooth]# pair 04:52:C7:62:27:75
>>>> >>>     Attempting to pair with 04:52:C7:62:27:75
>>>> >>>     Failed to pair: org.bluez.Error.AuthenticationRejected
>>>> >>>
>>>> >>>
>>>> >>> I'm not sure what causes this or where to keep looking, as none of the
>>>> >>> questions I found online have this exact problem. Could you help guide
>>>> >>> me?
>>>> >>
>>>> >> Please update, this should be fixed in 5.42.
>>>> >
>>>> > I tried that, and upgraded to 5.43 from source, however the issue
>>>> > remains the same,
>>>> > Should I upgrade another package? Are there logs or debug mode I should check?
>>>>
>>>> It seems to work just fine here.
>>>>
>>>> Are you sure your headset is in pairing mode?
>>>> You could collect btmon traces from pairing (including device discovery).
>>>>
>>>> --
>>>> pozdrawiam
>>>> Szymon K. Janc
>>>>
>>>>
>>>> I'm positive it's in pairing mode. The same procedure works with my Android and Windows devices.
>>>>
>>>> How can I collect pairing traces from btmon? I'm not familiar with it.
>>>> Is there anywhere I can get a more detailed error than AuthenticationFailed / AuthenticationRejected?
>>>
>>> You can use 'sudo btmon' for HCI traces and then you'll see all the traffic.
>>>
>>> But what you describe seems like you are not using 5.43 but older
>>> version. This looks like you try
>>> to pair over LE and QC35 doesn't support pairing over LE (nor cross
>>> transport pairing).
>>>
>>> Please double check if you correctly upgraded BlueZ (since you use
>>> Ubuntu I'd just use debs from
>>> 'zesty' release instead of building from sources).
>>>
>>> --
>>> pozdrawiam
>>> Szymon K. Janc
>>
>>
>> I believe I am using 5.43, because this is the output I get from btmon:
>>
>> $ sudo btmon
>> Bluetooth monitor ver 5.43
>> = Note: Linux version 4.8.0-39-generic (x86_64)
>> = Note: Bluetooth subsystem version 2.21
>> = New Index: 48:E2:44:F6:67:44 (Primary,USB,hci0)
>> = Open Index: 48:E2:44:F6:67:44
>> = Index Info: 48:E2:44:F6:67:44 (Broadcom Corporation)
>>
>> I don't mind trying again with the zesty debs if you think that would
>> help, though.
>> I also set ControllerMode = bredr in /etc/bluetooth/main.conf, which
>> should have prevented LE pairing. Non of this seems to work.
>> My headset firmware version is 1.2.10, if it matters at all.
>>
>> It's really frustrating, having no idea what I'm doing wrong.
>> Should I just remove any bluetooth related package and try again from scratch?
>>
>> I'm starting to think this is not a problem with connecting the
>> headset but rather with pairing ANY bluetooth device, since I can't
>> even see my android phone on the devices list (while it is
>> discoverable and managed to pair with a mac)
>
> Since you have Broadcom chip make sure that its firmware is loaded
> (some Broadcom
> chips require extracting firmware from windows drivers, you should be
> able to google that).
> Check dmesg for any logs related to BT firmware.
>
>
> --
> pozdrawiam
> Szymon K. Janc

Loading the Broadcom drivers did the trick!
Thanks so much for your patience, I doubt I would've figured it out myself :)