No sound output on Zen AIO 27 Z272SD_Z272SD

No sound output on Zen AIO 27 Z272SD_Z272SD

[Kai-Heng Feng]

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than  
ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng
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Re: No sound output on Zen AIO 27 Z272SD_Z272SD

[Kailang]

Add Pshou.

-----Original Message-----
From: Kai-Heng Feng <kai.heng.feng@canonical.com> 
Sent: Wednesday, April 3, 2019 4:33 PM
To: alsa-devel@alsa-project.org
Cc: tiwai@suse.com; Kailang <kailang@realtek.com>; Derek Gordon <derek@derekgordon.com>
Subject: No sound output on Zen AIO 27 Z272SD_Z272SD

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng

------Please consider the environment before printing this e-mail.
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回覆: No sound output on Zen AIO 27 Z272SD_Z272SD

[Pshou]

Hi,

1. Use Windows to boot to see if there is no sound?
If there is no sound in Windows, it may be a problem with codec or amp, to be sent back to ASUS for repair.

2. Please turn on the following values with hda-verb (alsa-tool -> hda-verb)
./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540 

Please turn on the sound(mixer), play a song.
If there is a sound. Can Kai-Heng help me get a PATCH file.

Best regards
pshou

-----原始郵件-----
寄件者: Kailang <kailang@realtek.com> 
寄件日期: 2019年4月3日 17:12
收件者: Kai-Heng Feng <kai.heng.feng@canonical.com>; alsa-devel@alsa-project.org
副本: tiwai@suse.com; Derek Gordon <derek@derekgordon.com>; Pshou <pshou@realtek.com>
主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD

Add Pshou.

-----Original Message-----
From: Kai-Heng Feng <kai.heng.feng@canonical.com> 
Sent: Wednesday, April 3, 2019 4:33 PM
To: alsa-devel@alsa-project.org
Cc: tiwai@suse.com; Kailang <kailang@realtek.com>; Derek Gordon <derek@derekgordon.com>
Subject: No sound output on Zen AIO 27 Z272SD_Z272SD

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng

------Please consider the environment before printing this e-mail.
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Alsa-devel mailing list
Alsa-devel@alsa-project.org
https://mailman.alsa-project.org/mailman/listinfo/alsa-devel

Re: No sound output on Zen AIO 27 Z272SD_Z272SD

[Derek Gordon]

I installed alsa-tools via repo.

I booted the latest 4.18.x kernel from Ubuntu.

root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
SET_COEF_INDEX 0x35
nid = 0x20, verb = 0x500, param = 0x35
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
SET_PROC_COEF 0x8968  // set PDB floating
nid = 0x20, verb = 0x400, param = 0x8968
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
SET_COEF_INDEX 0x01
nid = 0x5b, verb = 0x500, param = 0x1
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
SET_PROC_COEF 0x8540
nid = 0x5b, verb = 0x400, param = 0x8540
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek#

No audio for Youtube.com, local MP3, or the "test speakers" option in
Ubuntu settings.




On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com> wrote:

> Hi,
>
> 1. Use Windows to boot to see if there is no sound?
> If there is no sound in Windows, it may be a problem with codec or amp, to
> be sent back to ASUS for repair.
>
> 2. Please turn on the following values with hda-verb (alsa-tool ->
> hda-verb)
> ./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
> ./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
> ./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
> ./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
>
> Please turn on the sound(mixer), play a song.
> If there is a sound. Can Kai-Heng help me get a PATCH file.
>
> Best regards
> pshou
>
> -----原始郵件-----
> 寄件者: Kailang <kailang@realtek.com>
> 寄件日期: 2019年4月3日 17:12
> 收件者: Kai-Heng Feng <kai.heng.feng@canonical.com>;
> alsa-devel@alsa-project.org
> 副本: tiwai@suse.com; Derek Gordon <derek@derekgordon.com>; Pshou <
> pshou@realtek.com>
> 主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD
>
> Add Pshou.
>
> -----Original Message-----
> From: Kai-Heng Feng <kai.heng.feng@canonical.com>
> Sent: Wednesday, April 3, 2019 4:33 PM
> To: alsa-devel@alsa-project.org
> Cc: tiwai@suse.com; Kailang <kailang@realtek.com>; Derek Gordon <
> derek@derekgordon.com>
> Subject: No sound output on Zen AIO 27 Z272SD_Z272SD
>
> Hi,
>
> Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].
>
> We’ve tried "model=alc256-asus-aio” but it doesn’t work.
>
> Seems like this platform needs something different than
> ALC256_FIXUP_ASUS_AIO_GPIO2.
>
> [1] https://bugs.launchpad.net/bugs/1821936
>
> Kai-Heng
>
> ------Please consider the environment before printing this e-mail.
>
_______________________________________________
Alsa-devel mailing list
Alsa-devel@alsa-project.org
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Re: No sound output on Zen AIO 27 Z272SD_Z272SD

[Derek Gordon]

Okay, just for safe keeping here I tested this on mainline 5.1 as well.
Same results.  No audio from any sources.

On Sat, Apr 13, 2019 at 7:39 AM Derek Gordon <derek@derekgordon.com> wrote:

> I installed alsa-tools via repo.
>
> I booted the latest 4.18.x kernel from Ubuntu.
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
> SET_COEF_INDEX 0x35
> nid = 0x20, verb = 0x500, param = 0x35
> value = 0x0
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
> SET_PROC_COEF 0x8968  // set PDB floating
> nid = 0x20, verb = 0x400, param = 0x8968
> value = 0x0
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
> SET_COEF_INDEX 0x01
> nid = 0x5b, verb = 0x500, param = 0x1
> value = 0x0
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
> SET_PROC_COEF 0x8540
> nid = 0x5b, verb = 0x400, param = 0x8540
> value = 0x0
> root@derek-Zen-AIO-27-Z272SD:/home/derek#
>
> No audio for Youtube.com, local MP3, or the "test speakers" option in
> Ubuntu settings.
>
>
>
>
> On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com> wrote:
>
>> Hi,
>>
>> 1. Use Windows to boot to see if there is no sound?
>> If there is no sound in Windows, it may be a problem with codec or amp,
>> to be sent back to ASUS for repair.
>>
>> 2. Please turn on the following values with hda-verb (alsa-tool ->
>> hda-verb)
>> ./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
>> ./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
>> ./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
>> ./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
>>
>> Please turn on the sound(mixer), play a song.
>> If there is a sound. Can Kai-Heng help me get a PATCH file.
>>
>> Best regards
>> pshou
>>
>> -----原始郵件-----
>> 寄件者: Kailang <kailang@realtek.com>
>> 寄件日期: 2019年4月3日 17:12
>> 收件者: Kai-Heng Feng <kai.heng.feng@canonical.com>;
>> alsa-devel@alsa-project.org
>> 副本: tiwai@suse.com; Derek Gordon <derek@derekgordon.com>; Pshou <
>> pshou@realtek.com>
>> 主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD
>>
>> Add Pshou.
>>
>> -----Original Message-----
>> From: Kai-Heng Feng <kai.heng.feng@canonical.com>
>> Sent: Wednesday, April 3, 2019 4:33 PM
>> To: alsa-devel@alsa-project.org
>> Cc: tiwai@suse.com; Kailang <kailang@realtek.com>; Derek Gordon <
>> derek@derekgordon.com>
>> Subject: No sound output on Zen AIO 27 Z272SD_Z272SD
>>
>> Hi,
>>
>> Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].
>>
>> We’ve tried "model=alc256-asus-aio” but it doesn’t work.
>>
>> Seems like this platform needs something different than
>> ALC256_FIXUP_ASUS_AIO_GPIO2.
>>
>> [1] https://bugs.launchpad.net/bugs/1821936
>>
>> Kai-Heng
>>
>> ------Please consider the environment before printing this e-mail.
>>
>
_______________________________________________
Alsa-devel mailing list
Alsa-devel@alsa-project.org
https://mailman.alsa-project.org/mailman/listinfo/alsa-devel

回覆: No sound output on Zen AIO 27 Z272SD_Z272SD

[Pshou]

Added CHLin

寄件者: Derek Gordon <derek@derekgordon.com>
寄件日期: 2019年4月13日 21:55
收件者: Pshou <pshou@realtek.com>
副本: Kailang <kailang@realtek.com>; Kai-Heng Feng <kai.heng.feng@canonical.com>; alsa-devel@alsa-project.org; tiwai@suse.com
主旨: Re: No sound output on Zen AIO 27 Z272SD_Z272SD

Okay, just for safe keeping here I tested this on mainline 5.1 as well.  Same results.  No audio from any sources.

On Sat, Apr 13, 2019 at 7:39 AM Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>> wrote:
I installed alsa-tools via repo.

I booted the latest 4.18.x kernel from Ubuntu.

root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
nid = 0x20, verb = 0x500, param = 0x35
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
nid = 0x20, verb = 0x400, param = 0x8968
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
nid = 0x5b, verb = 0x500, param = 0x1
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
nid = 0x5b, verb = 0x400, param = 0x8540
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek#

No audio for Youtube.com, local MP3, or the "test speakers" option in Ubuntu settings.




On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com<mailto:pshou@realtek.com>> wrote:
Hi,

1. Use Windows to boot to see if there is no sound?
If there is no sound in Windows, it may be a problem with codec or amp, to be sent back to ASUS for repair.

2. Please turn on the following values with hda-verb (alsa-tool -> hda-verb)
./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540

Please turn on the sound(mixer), play a song.
If there is a sound. Can Kai-Heng help me get a PATCH file.

Best regards
pshou

-----原始郵件-----
寄件者: Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>
寄件日期: 2019年4月3日 17:12
收件者: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>; alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
副本: tiwai@suse.com<mailto:tiwai@suse.com>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>; Pshou <pshou@realtek.com<mailto:pshou@realtek.com>>
主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD

Add Pshou.

-----Original Message-----
From: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>
Sent: Wednesday, April 3, 2019 4:33 PM
To: alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
Cc: tiwai@suse.com<mailto:tiwai@suse.com>; Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>
Subject: No sound output on Zen AIO 27 Z272SD_Z272SD

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng

------Please consider the environment before printing this e-mail.
_______________________________________________
Alsa-devel mailing list
Alsa-devel@alsa-project.org
https://mailman.alsa-project.org/mailman/listinfo/alsa-devel

回覆: No sound output on Zen AIO 27 Z272SD_Z272SD

[Pshou]

This motherboard only supports the WINDOWS series and does not support the LINUX series.

You can get the information of WINDOWS SOUND on the official website of ASUS.

Best regards
Pshou

寄件者: Derek Gordon <derek@derekgordon.com>
寄件日期: 2019年4月13日 21:55
收件者: Pshou <pshou@realtek.com>
副本: Kailang <kailang@realtek.com>; Kai-Heng Feng <kai.heng.feng@canonical.com>; alsa-devel@alsa-project.org; tiwai@suse.com
主旨: Re: No sound output on Zen AIO 27 Z272SD_Z272SD

Okay, just for safe keeping here I tested this on mainline 5.1 as well.  Same results.  No audio from any sources.

On Sat, Apr 13, 2019 at 7:39 AM Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>> wrote:
I installed alsa-tools via repo.

I booted the latest 4.18.x kernel from Ubuntu.

root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
nid = 0x20, verb = 0x500, param = 0x35
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
nid = 0x20, verb = 0x400, param = 0x8968
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
nid = 0x5b, verb = 0x500, param = 0x1
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
nid = 0x5b, verb = 0x400, param = 0x8540
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek#

No audio for Youtube.com, local MP3, or the "test speakers" option in Ubuntu settings.




On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com<mailto:pshou@realtek.com>> wrote:
Hi,

1. Use Windows to boot to see if there is no sound?
If there is no sound in Windows, it may be a problem with codec or amp, to be sent back to ASUS for repair.

2. Please turn on the following values with hda-verb (alsa-tool -> hda-verb)
./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540

Please turn on the sound(mixer), play a song.
If there is a sound. Can Kai-Heng help me get a PATCH file.

Best regards
pshou

-----原始郵件-----
寄件者: Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>
寄件日期: 2019年4月3日 17:12
收件者: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>; alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
副本: tiwai@suse.com<mailto:tiwai@suse.com>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>; Pshou <pshou@realtek.com<mailto:pshou@realtek.com>>
主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD

Add Pshou.

-----Original Message-----
From: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>
Sent: Wednesday, April 3, 2019 4:33 PM
To: alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
Cc: tiwai@suse.com<mailto:tiwai@suse.com>; Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>
Subject: No sound output on Zen AIO 27 Z272SD_Z272SD

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng

------Please consider the environment before printing this e-mail.
_______________________________________________
Alsa-devel mailing list
Alsa-devel@alsa-project.org
https://mailman.alsa-project.org/mailman/listinfo/alsa-devel

Re: No sound output on Zen AIO 27 Z272SD_Z272SD

[Derek Gordon]

Almost everything I have owned and only been officially supporting of
Windows. That shouldn't mean it's impossible for us to use Linux and a
workaround should be available somehow just like it was granted for similar
systems recently with newer audio equipment including machines that are new
to Asus product line.

On Thu, Apr 18, 2019, 3:08 AM Pshou <pshou@realtek.com> wrote:

> This motherboard only supports the WINDOWS series and does not support the
> LINUX series.
>
>
>
> You can get the information of WINDOWS SOUND on the official website of
> ASUS.
>
>
>
> Best regards
>
> Pshou
>
>
>
> *寄件者:* Derek Gordon <derek@derekgordon.com>
> *寄件日期:* 2019年4月13日 21:55
> *收件者:* Pshou <pshou@realtek.com>
> *副本:* Kailang <kailang@realtek.com>; Kai-Heng Feng <
> kai.heng.feng@canonical.com>; alsa-devel@alsa-project.org; tiwai@suse.com
> *主旨:* Re: No sound output on Zen AIO 27 Z272SD_Z272SD
>
>
>
> Okay, just for safe keeping here I tested this on mainline 5.1 as well.
> Same results.  No audio from any sources.
>
>
>
> On Sat, Apr 13, 2019 at 7:39 AM Derek Gordon <derek@derekgordon.com>
> wrote:
>
> I installed alsa-tools via repo.
>
>
>
> I booted the latest 4.18.x kernel from Ubuntu.
>
>
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
> SET_COEF_INDEX 0x35
>
> nid = 0x20, verb = 0x500, param = 0x35
>
> value = 0x0
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20
> SET_PROC_COEF 0x8968  // set PDB floating
>
> nid = 0x20, verb = 0x400, param = 0x8968
>
> value = 0x0
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
> SET_COEF_INDEX 0x01
>
> nid = 0x5b, verb = 0x500, param = 0x1
>
> value = 0x0
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b
> SET_PROC_COEF 0x8540
>
> nid = 0x5b, verb = 0x400, param = 0x8540
>
> value = 0x0
>
> root@derek-Zen-AIO-27-Z272SD:/home/derek#
>
>
>
> No audio for Youtube.com, local MP3, or the "test speakers" option in
> Ubuntu settings.
>
>
>
>
>
>
>
>
>
> On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com> wrote:
>
> Hi,
>
> 1. Use Windows to boot to see if there is no sound?
> If there is no sound in Windows, it may be a problem with codec or amp, to
> be sent back to ASUS for repair.
>
> 2. Please turn on the following values with hda-verb (alsa-tool ->
> hda-verb)
> ./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
> ./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
> ./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
> ./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
>
> Please turn on the sound(mixer), play a song.
> If there is a sound. Can Kai-Heng help me get a PATCH file.
>
> Best regards
> pshou
>
> -----原始郵件-----
> 寄件者: Kailang <kailang@realtek.com>
> 寄件日期: 2019年4月3日 17:12
> 收件者: Kai-Heng Feng <kai.heng.feng@canonical.com>;
> alsa-devel@alsa-project.org
> 副本: tiwai@suse.com; Derek Gordon <derek@derekgordon.com>; Pshou <
> pshou@realtek.com>
> 主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD
>
> Add Pshou.
>
> -----Original Message-----
> From: Kai-Heng Feng <kai.heng.feng@canonical.com>
> Sent: Wednesday, April 3, 2019 4:33 PM
> To: alsa-devel@alsa-project.org
> Cc: tiwai@suse.com; Kailang <kailang@realtek.com>; Derek Gordon <
> derek@derekgordon.com>
> Subject: No sound output on Zen AIO 27 Z272SD_Z272SD
>
> Hi,
>
> Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].
>
> We’ve tried "model=alc256-asus-aio” but it doesn’t work.
>
> Seems like this platform needs something different than
> ALC256_FIXUP_ASUS_AIO_GPIO2.
>
> [1] https://bugs.launchpad.net/bugs/1821936
>
> Kai-Heng
>
> ------Please consider the environment before printing this e-mail.
>
>
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回覆: No sound output on Zen AIO 27 Z272SD_Z272SD

[Pshou]

Because the problem involves HDA audio code and I2s two TEAM problems. Our AE tells this motherboard is part of the Windows family.

The correct solution is to ask you, ASUS --> Realtek(Audio) --> Linux (ALSA sound driver).

寄件者: Derek Gordon <derek@derekgordon.com>
寄件日期: 2019年4月18日 17:54
收件者: Pshou <pshou@realtek.com>
副本: Kailang <kailang@realtek.com>; Kai-Heng Feng <kai.heng.feng@canonical.com>; alsa-devel@alsa-project.org; tiwai@suse.com; CHLin <doomko@realtek.com>
主旨: Re: No sound output on Zen AIO 27 Z272SD_Z272SD

Almost everything I have owned and only been officially supporting of Windows. That shouldn't mean it's impossible for us to use Linux and a workaround should be available somehow just like it was granted for similar systems recently with newer audio equipment including machines that are new to Asus product line.

On Thu, Apr 18, 2019, 3:08 AM Pshou <pshou@realtek.com<mailto:pshou@realtek.com>> wrote:
This motherboard only supports the WINDOWS series and does not support the LINUX series.

You can get the information of WINDOWS SOUND on the official website of ASUS.

Best regards
Pshou

寄件者: Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>
寄件日期: 2019年4月13日 21:55
收件者: Pshou <pshou@realtek.com<mailto:pshou@realtek.com>>
副本: Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>; Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>; alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>; tiwai@suse.com<mailto:tiwai@suse.com>
主旨: Re: No sound output on Zen AIO 27 Z272SD_Z272SD

Okay, just for safe keeping here I tested this on mainline 5.1 as well.  Same results.  No audio from any sources.

On Sat, Apr 13, 2019 at 7:39 AM Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>> wrote:
I installed alsa-tools via repo.

I booted the latest 4.18.x kernel from Ubuntu.

root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
nid = 0x20, verb = 0x500, param = 0x35
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
nid = 0x20, verb = 0x400, param = 0x8968
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
nid = 0x5b, verb = 0x500, param = 0x1
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek# hda-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540
nid = 0x5b, verb = 0x400, param = 0x8540
value = 0x0
root@derek-Zen-AIO-27-Z272SD:/home/derek#

No audio for Youtube.com, local MP3, or the "test speakers" option in Ubuntu settings.




On Thu, Apr 11, 2019 at 9:36 PM Pshou <pshou@realtek.com<mailto:pshou@realtek.com>> wrote:
Hi,

1. Use Windows to boot to see if there is no sound?
If there is no sound in Windows, it may be a problem with codec or amp, to be sent back to ASUS for repair.

2. Please turn on the following values with hda-verb (alsa-tool -> hda-verb)
./had-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x35
./had-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8968  // set PDB floating
./had-verb /dev/snd/hwC0D0 0x5b SET_COEF_INDEX 0x01
./had-verb /dev/snd/hwC0D0 0x5b SET_PROC_COEF 0x8540

Please turn on the sound(mixer), play a song.
If there is a sound. Can Kai-Heng help me get a PATCH file.

Best regards
pshou

-----原始郵件-----
寄件者: Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>
寄件日期: 2019年4月3日 17:12
收件者: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>; alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
副本: tiwai@suse.com<mailto:tiwai@suse.com>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>; Pshou <pshou@realtek.com<mailto:pshou@realtek.com>>
主旨: RE: No sound output on Zen AIO 27 Z272SD_Z272SD

Add Pshou.

-----Original Message-----
From: Kai-Heng Feng <kai.heng.feng@canonical.com<mailto:kai.heng.feng@canonical.com>>
Sent: Wednesday, April 3, 2019 4:33 PM
To: alsa-devel@alsa-project.org<mailto:alsa-devel@alsa-project.org>
Cc: tiwai@suse.com<mailto:tiwai@suse.com>; Kailang <kailang@realtek.com<mailto:kailang@realtek.com>>; Derek Gordon <derek@derekgordon.com<mailto:derek@derekgordon.com>>
Subject: No sound output on Zen AIO 27 Z272SD_Z272SD

Hi,

Zen AIO 27 Z272SD_Z272SD doesn’t have sound output [1].

We’ve tried "model=alc256-asus-aio” but it doesn’t work.

Seems like this platform needs something different than ALC256_FIXUP_ASUS_AIO_GPIO2.

[1] https://bugs.launchpad.net/bugs/1821936

Kai-Heng

------Please consider the environment before printing this e-mail.
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