From: Randy Dunlap <rdunlap@infradead.org>
To: Thorsten Leemhuis <linux@leemhuis.info>,
Jonathan Corbet <corbet@lwn.net>
Cc: linux-doc@vger.kernel.org, linux-kernel@vger.kernel.org
Subject: Re: [RFC PATCH v1 22/26] docs: reporting-bugs: explain what users should do once the report got out
Date: Sun, 11 Oct 2020 08:06:35 -0700 [thread overview]
Message-ID: <5ec324fd-e9e4-f913-1929-154035e8b3e8@infradead.org> (raw)
In-Reply-To: <1e902d27-9e2a-8dab-7849-f45e22bc05ee@leemhuis.info>
On 10/11/20 6:29 AM, Thorsten Leemhuis wrote:
> Many thx for you comments. Consider all the obvious spelling and grammatical mistakes you pointed out fixed, I won't mention all of them in this reply to keep things easier to follow.
>
> Am 09.10.20 um 19:37 schrieb Randy Dunlap:
>> On 10/1/20 1:50 AM, Thorsten Leemhuis wrote:
>
>>> +wait a week at maximum (or just two days if it's something urgent) before
>>> +sending a friendly reminder. If the maintainer is not responding in a timely
>>> +manner or not handing it appropriately, mention that you are considering to
>>> +escalate the issue to a higher authority and do so if there is in the end
>>
>> and do so if there seems to be
>> no way around this.
>>
>> although such a "threat" probably won't do much good.
>
> Hmmm, yeah, I guess did not find the right tone here. But I think this situation needs to be mentioned in the text. And FWIW, something about it is even in the old text:
>
> """
> If you suspect a maintainer is not responding to these types of bugs in a timely manner (especially during a merge window), escalate the bug to LKML and Linus Torvalds.
> """"
>
> So how about this:
> ```
> The 'issues of high priority' (see above for an explanation) are an exception here: maintainers should address them as soon as possible; that's why you should wait a week at maximum (or just two days if it's something urgent) before sending a friendly reminder.
>
> Sometimes the maintainer might not be responding in a timely manner; other times there might be disagreements, for example if an issue qualifies as regression or not. In such cases raise your concerns on the mailing list and ask others for public or private replies how to move on. If that fails, it might be appropriate to escalate the issue to a higher authority. In case of a WiFi driver that would be the wireless maintainers; if there are no higher level maintainers or all else fails, it might be one of those rare situations where it's okay to get Linus Torvalds involved.
> ```
>
>
> Still not totally happy with it, but I better at least. Or what do other think about it?
Thanks, it's better.
--
~Randy
next prev parent reply other threads:[~2020-10-11 15:06 UTC|newest]
Thread overview: 75+ messages / expand[flat|nested] mbox.gz Atom feed top
2020-10-01 8:39 [RFC PATCH v1 00/26] Make reporting-bugs easier to grasp and yet more detailed Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 01/26] docs: reporting-bugs: temporary markers for licensing and diff reasons Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 02/26] docs: reporting-bugs: Create a TLDR how to report issues Thorsten Leemhuis
2020-10-02 2:32 ` Randy Dunlap
2020-10-03 7:27 ` Thorsten Leemhuis
2020-11-11 15:24 ` Thorsten Leemhuis
2020-11-12 3:33 ` Randy Dunlap
2020-11-12 4:56 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 03/26] docs: reporting-bugs: step-by-step guide on " Thorsten Leemhuis
2020-10-02 3:02 ` Randy Dunlap
2020-10-03 8:05 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 04/26] docs: reporting-bugs: step-by-step guide for issues in stable & longterm Thorsten Leemhuis
2020-10-02 3:25 ` Randy Dunlap
2020-10-03 8:24 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 05/26] docs: reporting-bugs: begin reference section providing details Thorsten Leemhuis
2020-10-02 16:49 ` Randy Dunlap
2020-10-03 8:27 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 06/26] docs: reporting-bugs: point out we only care about fresh vanilla kernels Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 07/26] docs: reporting-bugs: let users classify their issue Thorsten Leemhuis
2020-10-02 16:59 ` Randy Dunlap
2020-10-03 9:42 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 08/26] docs: reporting-bugs: make readers check the taint flag Thorsten Leemhuis
2020-10-02 17:08 ` Randy Dunlap
2020-10-03 9:56 ` Thorsten Leemhuis
2020-10-03 17:47 ` Randy Dunlap
2020-10-01 8:39 ` [RFC PATCH v1 09/26] docs: reporting-bugs: help users find the proper place for their report Thorsten Leemhuis
2020-10-04 4:03 ` Randy Dunlap
2020-10-07 12:05 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 10/26] docs: reporting-bugs: remind people to look for existing reports Thorsten Leemhuis
2020-10-02 17:17 ` Randy Dunlap
2020-10-03 9:58 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 11/26] docs: reporting-bugs: remind people to back up their data Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 12/26] docs: reporting-bugs: tell users to disable DKMS et al Thorsten Leemhuis
2020-10-02 17:28 ` Randy Dunlap
2020-10-03 9:59 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 13/26] docs: reporting-bugs: point out the environment might be causing issue Thorsten Leemhuis
2020-10-02 17:32 ` Randy Dunlap
2020-10-03 10:00 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 14/26] docs: reporting-bugs: make users write notes, one for each issue Thorsten Leemhuis
2020-10-02 17:35 ` Randy Dunlap
2020-10-03 10:01 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 15/26] docs: reporting-bugs: make readers test mainline, but leave a loophole Thorsten Leemhuis
2020-10-02 17:51 ` Randy Dunlap
2020-10-03 10:11 ` Thorsten Leemhuis
2020-11-11 15:36 ` Thorsten Leemhuis
2020-11-12 3:42 ` Randy Dunlap
2020-11-12 5:22 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 16/26] docs: reporting-bugs: let users check taint status again Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 17/26] docs: reporting-bugs: explain options if reproducing on mainline fails Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 18/26] docs: reporting-bugs: let users optimize their notes Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 19/26] docs: reporting-bugs: decode failure messages [need help] Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 20/26] docs: reporting-bugs: instructions for handling regressions Thorsten Leemhuis
2020-10-04 4:03 ` Randy Dunlap
2020-10-04 6:31 ` Thorsten Leemhuis
2020-10-01 8:39 ` [RFC PATCH v1 21/26] docs: reporting-bugs: details on writing and sending the report Thorsten Leemhuis
2020-10-09 2:45 ` Randy Dunlap
2020-10-09 7:38 ` Thorsten Leemhuis
2020-10-01 8:50 ` [RFC PATCH v1 22/26] docs: reporting-bugs: explain what users should do once the report got out Thorsten Leemhuis
2020-10-09 17:37 ` Randy Dunlap
2020-10-11 13:29 ` Thorsten Leemhuis
2020-10-11 15:06 ` Randy Dunlap [this message]
2020-10-01 8:50 ` [RFC PATCH v1 23/26] docs: reporting-bugs: details for issues specific to stable and longterm Thorsten Leemhuis
2020-10-09 18:42 ` Randy Dunlap
2020-10-11 13:29 ` Thorsten Leemhuis
2020-10-01 8:50 ` [RFC PATCH v1 24/26] docs: reporting-bugs: explain why users might get neither reply nor fix Thorsten Leemhuis
2020-10-04 4:03 ` Randy Dunlap
2020-10-04 6:35 ` Thorsten Leemhuis
2020-10-01 8:50 ` [RFC PATCH v1 25/26] docs: reporting-bugs: explain things could be easier Thorsten Leemhuis
2020-10-04 4:03 ` Randy Dunlap
2020-10-04 6:36 ` Thorsten Leemhuis
2020-10-01 8:50 ` [RFC PATCH v1 26/26] docs: reporting-bugs: add SPDX tag and license hint, remove markers Thorsten Leemhuis
2020-11-09 11:01 ` [RFC PATCH v1 00/26] Make reporting-bugs easier to grasp and yet more detailed Thorsten Leemhuis
2020-11-09 18:21 ` Jonathan Corbet
2020-11-10 12:01 ` Thorsten Leemhuis
2020-11-10 3:23 ` Randy Dunlap
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